The Australian Breastfeeding Association delivers Breastfeeding Education sessions for expectant parents and runs the National Breastfeeding Helpline 1800 mum 2 mum (1800 686 268). The Breastfeeding Helpline is available 24 hours a day, 7 days a week. It is staffed by trained, volunteer counsellors who answer calls on a roster system in their own homes.  

As breastfeeding mothers, our counsellors know that breastfeeding may not always seem easy. They can provide reassurance and give you knowledge about how breastfeeding works and help in overcoming common hurdles.

Telephone counselling is available free to all callers. 

More than 400 breastfeeding counsellors volunteer on the Breastfeeding Helpline each month, answering up to 6,000 calls. 

Breastfeeding counsellors are all trained volunteers. All have breastfed at least one baby and have completed a Certificate IV in Breastfeeding Education (or equivalent) through the ABA. Counsellors are continually updating their breastfeeding knowledge and skills through ongoing training.

Please note: Counsellors are not medically trained and so cannot give medical advice. If you have a medical issue they will need to refer you to your medical advisor. Their area of expertise is breastfeeding management.